Greenwich Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Greenwich Cleaners provides cleaning services to residential and commercial customers within our service area in the United Kingdom. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any order for services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual or business that requests or receives services from Greenwich Cleaners.
Company means Greenwich Cleaners, the provider of the cleaning services.
Services means any cleaning or related services offered by the Company, including but not limited to regular domestic cleaning, commercial cleaning, end of tenancy cleaning, one-off deep cleaning, and specialist cleaning as agreed.
Service Area means the locations in which the Company offers its services from time to time, primarily within and around Greenwich and neighbouring parts of the United Kingdom.
Agreement means the contract formed between the Customer and the Company in accordance with these Terms and Conditions.
2. Scope of Services
The Company provides cleaning services as described on its service descriptions and as confirmed in the Customer's booking confirmation. The exact scope, duration, and frequency of the Services will be agreed at the time of booking. Any additional tasks or variations requested after the initial booking may be subject to additional charges and availability.
The Company reserves the right to decline any booking or to discontinue Services where the Company considers, in its reasonable opinion, that the premises are unsafe, access is restricted, or the request falls outside its usual scope of work or regulatory obligations.
3. Booking Process
Bookings may be made through the Company's accepted channels, which may include online forms or written communication. A booking is deemed to be an offer by the Customer to purchase Services in accordance with these Terms and Conditions. The Agreement is formed only when the Company confirms acceptance of the booking.
The Customer must provide accurate and complete information when placing a booking, including property type, size, condition, access arrangements, and any special requirements. The Company relies on this information to estimate time, staffing, and pricing. If on arrival the actual conditions differ significantly from those described, the Company may adjust the price, modify the Services, or decline to proceed.
The Customer is responsible for ensuring suitable access to the premises at the agreed time. If the cleaners are unable to gain access or are turned away, this may be treated as a late cancellation and charges may apply in accordance with these Terms and Conditions.
4. Pricing and Quotations
Prices for Services are usually provided as either fixed quotations or hourly rates, depending on the nature of the job. Any quotation is based on the information provided by the Customer and is subject to inspection on arrival. All prices are stated in pounds sterling and inclusive or exclusive of applicable taxes as notified to the Customer.
Where work is carried out on an hourly basis, the final charge will be calculated according to the actual time spent on the premises, subject to any agreed minimum charge. The Company may revise its prices from time to time and will notify Customers of changes before accepting any new or renewed bookings.
5. Payments and Invoicing
Payment terms will be confirmed at the time of booking. The Company may require payment in advance, at the time of service, or on invoice, depending on the nature of the Services and the Customer profile.
Payment must be made using one of the methods accepted by the Company. Where services are invoiced, invoices are payable within the period stated on the invoice. If no period is stated, payment is due within seven calendar days of the invoice date.
If payment is not received by the due date, the Company reserves the right to suspend further Services until payment is received, and may charge interest on overdue amounts at the statutory rate applicable in England and Wales. The Customer will be responsible for all reasonable costs incurred by the Company in recovering overdue payments, including any legal and collection costs.
6. Cancellations and Amendments
The Customer may cancel or amend a booking by giving the minimum notice specified by the Company at the time of booking. As a general rule, for standard domestic and commercial visits, the Company requires at least 24 hours notice prior to the scheduled start time; for larger or specialist jobs, longer notice may be required and will be advised when booking.
If the Customer cancels with insufficient notice, fails to provide access to the premises, or otherwise prevents the Company from carrying out the Services, the Company may charge a cancellation fee up to the full value of the booked Services for that visit.
The Company may cancel or re-schedule a booking by giving reasonable notice to the Customer, for example in cases of staff unavailability, severe weather, access issues, or other circumstances beyond its reasonable control. In such cases the Company will offer to re-book the visit or, where appropriate, provide a refund for any Services not provided. The Company will not be liable for any indirect losses arising from such cancellation or re-scheduling.
7. Customer Obligations and Access
The Customer must provide a safe working environment for the Company’s staff and contractors. This includes, without limitation, secure access, adequate lighting, basic utilities such as water and electricity, and notification of any risks or hazards on the premises.
The Customer should ensure that any valuable, fragile, or irreplaceable items are safely stored away during the cleaning visit. The Company will exercise reasonable care when delivering the Services but will not be responsible for damage to items that have not been disclosed as delicate or that are already in poor condition.
The Customer must not directly employ or engage any current or recent members of the Company’s cleaning staff for private work outside of the Agreement without the Company’s prior written consent. The Company reserves the right to charge a reasonable introduction fee if this restriction is breached.
8. Service Quality and Complaints
The Company aims to deliver Services to a professional standard. If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, ideally within 24 hours of the visit, so that the issue can be investigated.
Where a complaint is justified and directly relates to the quality of the cleaning carried out, the Company may, at its discretion, arrange a revisit to rectify the issue or offer a partial refund or credit. Any remedy will be limited to the value of the specific Service visit in question.
9. Liability and Insurance
The Company maintains appropriate insurance cover for its operations. The Company will be liable for direct loss or damage to the Customer’s property only to the extent that such loss or damage is caused by the negligence or wilful misconduct of the Company or its staff while performing the Services.
The Company’s total liability to the Customer, whether in contract, tort including negligence, or otherwise, arising in connection with the provision of the Services shall not exceed the total fees paid or payable by the Customer for the specific visit during which the incident occurred. Nothing in these Terms and Conditions limits or excludes any liability that cannot legally be limited or excluded, including liability for death or personal injury caused by negligence or for fraud.
The Company shall not be liable for any indirect or consequential loss, loss of profits, loss of business, loss of data, or loss of opportunity arising out of or in connection with the Services or these Terms and Conditions.
10. Waste Handling and Environmental Compliance
The Company will handle and dispose of waste generated in the course of providing the Services in accordance with applicable waste and environmental regulations in the United Kingdom. This may include separating general waste from recyclable materials where facilities allow, and using approved disposal routes for any controlled or hazardous materials encountered in the normal course of cleaning.
The Customer is responsible for informing the Company of any known hazardous substances or materials at the premises that may be affected by the Services, including but not limited to chemical residues, biological waste, sharp objects, or contamination. The Company reserves the right to refuse to handle waste that falls outside its normal scope or that requires specialist licenses or equipment. Additional charges may apply where the Company agrees to deal with unusual waste streams or specialist cleaning tasks.
The Customer remains the producer of any significant waste arising from the Customer’s own operations at the premises and is responsible for complying with applicable regulations relating to its storage, segregation, and disposal. The Company’s role is limited to waste generated or directly handled as part of the agreed cleaning activities.
11. Materials, Equipment, and Property
Unless agreed otherwise, the Company will provide its own cleaning products and equipment. Where the Customer requests the use of their own products or equipment, the Company will not be responsible for any damage or reduced effectiveness arising from such items. The Customer must ensure that any products supplied by them are suitable, clearly labelled, and compliant with relevant safety regulations.
The Customer is responsible for the safety and security of their property. The Company will take reasonable steps to secure the premises upon leaving, such as locking doors and windows used for access, in accordance with the Customer’s instructions.
12. Health and Safety
The Company is committed to operating in accordance with relevant health and safety regulations in the United Kingdom. Staff are instructed to follow reasonable safety procedures and may refuse to undertake tasks that, in their judgment or that of the Company, present an unacceptable risk to health, safety, or welfare.
The Customer agrees not to request or require the Company’s staff to perform any tasks that fall outside the agreed scope of Services or that could reasonably be considered unsafe, unlawful, or inappropriate.
13. Force Majeure
The Company shall not be in breach of these Terms and Conditions, nor liable for delay in performing or failing to perform any of its obligations, if such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, natural disasters, industrial disputes, utility failures, public transport disruption, or government restrictions.
In such circumstances, the Company may suspend the affected Services for the duration of the event or propose alternative arrangements. If the period of non-performance exceeds a reasonable time, either party may terminate the affected Services by written notice without further liability, except for payment of Services already provided.
14. Privacy and Data Protection
The Company will collect and process personal data about Customers as necessary for the performance of the Services, for administration, and for compliance with legal obligations. The Company will handle personal data in accordance with applicable data protection laws in the United Kingdom and its own privacy practices.
Customers are responsible for ensuring that any personal data they provide about other individuals, such as tenants or employees, is provided lawfully and with appropriate notices where required.
15. Termination
For ongoing regular services, either party may terminate the Agreement by giving any notice period specified in the service arrangement, or if none is specified, by giving at least 14 calendar days written notice. The Customer must pay for all Services provided up to the termination date.
The Company may terminate the Agreement with immediate effect if the Customer commits a serious or persistent breach of these Terms and Conditions, fails to pay any amount due by the due date, or behaves in an abusive or threatening manner towards the Company’s staff.
16. Variations to Terms
The Company may update or vary these Terms and Conditions from time to time. Any changes will be effective for new bookings once the updated terms are made available. For ongoing regular services, the Company will notify Customers of any material changes in advance, and continued use of the Services after such notification will constitute acceptance of the updated terms.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any disputes or claims arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
18. Entire Agreement
These Terms and Conditions, together with any written service confirmation or quotation issued by the Company and accepted by the Customer, constitute the entire agreement between the parties in relation to the provision of the Services and supersede any prior discussions, correspondence, or understandings.
If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.